About Us

About Cub Printers

Cub printers are used worldwide by manufacturers, government agencies, retail, education and the service industry. Cub offers a range of printers that meet every thermal labeling and tag application. Our clients have rated our printers higher in value for reliability, durability and overall features than most other manufactures. Contact us for more information.

Geography
Cub is represented globally through a world-class network of partners. Cub offers complete business solutions through its trained distribution network.  Our partners and distributors provide solutions integrating hardware, software, media supplies and maintenance services.  Cub is headquartered in Erie Pennsylvania and offers sales and technical support throughout the globe.  

Features
You will find Cub printers are lower in cost than comparable models. With a 2 year warranty, Cub has the longest warranty in the thermal printer industry. Cub offers its clients on-site maintenance anywhere and lifetime free technical support. Cub printer customers rely on Cub for cost savings, improved productivity, accuracy, and durable printers. Our solutions improve our partners businesses through our strong knowledge and consultative approach. 

Warranty
Cub printers are backed by the industries longest warranty of two years parts and labor.  Our belief in the overall quality and durability of our products allows us to offer this level of coverage.  Industrial printers feature a gear driven drive train while the CB-724e & CB-534e printers offer a dual motor design these features help insure increased durability and capacity.  The print head used within Cub printers is of the highest quality level.  Our design goal in all products is to build them to the highest possible standard.  Should warranty repairs be needed the unit can ship to one of three different depot repair facilities throughout the United States.

Printer Coverage
Cub Printers warrants to the end user that under normal use and service the printer (with the exception of the print head) will be free from defects in material and workmanship for a period of twenty-four (24) months, from date of purchase, if the customer can not provide proof of purchase, the warranty period will begin from the date of shipment from Cub Printers.  This warranty does not cover equipment or parts, which have been abused, misused, altered, neglected or improperly handled.  Failure to perform regular maintenance or cleaning and use for purposes other than what the printer was manufactured. This warranty also will not cover loss or damages resulting from accident, or unauthorized service.

Thermal Print Head
The warranty of the thermal print head shipped within the printer is limited to twelve (12) months or one (1) million inches whichever comes first from the date of purchase, if the customer can not provide proof of purchase, the warranty period will begin from the date of shipment from Cub Printers.  The warranty does not cover thermal print head which has been abused, misused, altered, neglected or improperly handled.  Failure to perform regular maintenance and cleaning, or damaged due to improper cleaning or unauthorized repairs.  Thermal print head must be return to Cub Printers for evaluation under the warranty period to determine if manufactures defect or customer abuse is at fault.  Warranty replacement will not take place until this has been determined.